Frequently Asked Questions
Custom and Personalized orders
Got something special in mind? I’d love to hear about it! Send me a message with your idea, and I’ll do my best to accommodate your request.
Returns and Refunds
I totally get that things don’t always go as planned, so here’s how it works: Since each product is custom-made just for you when you place your order (there’s no stock sitting on a shelf), I’m unable to offer returns or exchanges if the size, color, or style isn’t quite right. So, please take a moment to double-check your choices before ordering.
That said, if your item arrives damaged or there’s a mistake on our end, I’ll gladly replace it or issue a refund to make things right. Check out the “Wrong or Damaged Product” section for more details, and don’t hesitate to reach out—I’m here to help! ❤️
Wrong or Damaged Product
Oh no! If something arrives damaged or isn’t quite right, please send me a quick message with a description and some pictures. I’ll do my best to figure out a solution that works for you.
Tracking My Package
You’ll receive a tracking number as soon as your order ships. If you need help tracking it down or have any questions, just drop me an email or message—I’m happy to assist!
Cancellations
Cancellations: not accepted. Please contact the seller if you have any problems with your order.
Shipping
Shipping times vary depending on product. The most common shipping times are shown below. These are estimates and can change at anytime.